Frequently Asked Questions

We offer the following shipping options:

• Standard Shipping: 3–5 business days nationwide.
• Express Shipping: 1–2 business days nationwide.
• International Shipping: 7–14 business days.

Orders are processed within 24–48 hours. You'll receive a tracking number once your order ships.

We offer hassle-free returns and exchanges within 14 days of delivery. Items must be:

• Unworn, unwashed, and undamaged.
• In original packaging with all tags attached.
• Accompanied by a valid order number.

Once your order ships, we'll send you a confirmation email with a tracking number. You can also track your order by:

• Logging into your account and viewing your order history.
• Clicking the tracking link in your shipping confirmation email.
• Contacting our customer support team with your order number.

Yes, we ship internationally! Delivery times vary by destination:

• United States: 7–10 business days.
• United Kingdom: 7–10 business days.
• Europe: 7–12 business days.
• Other Countries: 10–14 business days.

International shipping costs are calculated at checkout. Customs fees may apply and are the customer's responsibility.

We accept the following payment methods:

• Credit / Debit Cards: Visa, Mastercard, and American Express.
• Digital Wallets: PayPal, Apple Pay, and Google Pay.
• Bank Transfers: Direct bank transfers (available for select countries).
• Cash on Delivery: Available for select locations (fees may apply).

We provide detailed size guides on every product page. To find your perfect fit:

• Check the size guide on the product page for measurements.
• Compare your measurements with our size chart.
• Read customer reviews for sizing feedback.
• Contact us for personalized sizing assistance.

We're sorry to hear that! If you receive a defective or damaged item:

• Contact us within 48 hours of delivery.
• Include your order number and photos of the damage.
• We'll arrange a replacement or full refund at no extra cost.

Yes, you can cancel or modify your order if it hasn't been processed yet:

• Before Shipping: Contact us immediately to cancel or modify your order.
• After Shipping: Once shipped, you'll need to initiate a return after receiving the items.
• Custom Orders: Custom or personalized items cannot be cancelled once production begins.

Contact us as soon as possible to request changes to your order.

We're here to help! You can reach us through:

• Email: info@imrazcollections.com (24–48 hour response time).
• Phone: +92 21 111-244-266 (Mon–Fri, 9:30 AM – 6:00 PM).
• Live Chat: Available on our website during business hours.
• Social Media: DM us on Instagram or Facebook.

Yes, we offer gift wrapping and personalized messages for special occasions!

• Gift Wrapping: Available at checkout for a small fee.
• Personalized Messages: Include a custom message in the order notes.
• Gift Receipts: We can include a gift receipt without prices.