Terms of Service
Introduction
Welcome to Imraz Collections. These Terms of Service govern your use of our website, services, and products. By accessing or using our website, you agree to be bound by these terms.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website.
Account Registration
To access certain features of our website, you may be required to create an account. By creating an account, you agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your account credentials.
- Notify us immediately of any unauthorized use of your account.
- Be responsible for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that violate these terms.
Orders and Purchases
When you place an order with Imraz Collections, you agree to the following:
- Accuracy: All information provided (including shipping details) must be accurate and complete.
- Pricing: Prices are subject to change without notice. We strive to ensure all prices are accurate, but errors may occur.
- Availability: All orders are subject to product availability. We reserve the right to cancel or refuse orders.
- Confirmation: An order confirmation does not guarantee acceptance. We reserve the right to cancel orders at our discretion.
Payment
By making a purchase, you agree to the following payment terms:
- Payment Methods: We accept various payment methods including credit/debit cards, digital wallets, and cash on delivery (where available).
- Billing Information: You must provide accurate billing information and authorize us to charge your selected payment method.
- Fraud Prevention: We reserve the right to verify payment information and may decline orders suspected of fraud.
- Currency: All transactions are processed in PKR (Pakistani Rupee) unless otherwise stated.
Shipping and Delivery
We strive to deliver your orders in a timely manner. Please note the following:
- Processing Time: Orders are typically processed within 24–48 hours of confirmation.
- Delivery Times: Estimated delivery times are provided at checkout and may vary based on location.
- Shipping Costs: Shipping fees are calculated at checkout and may vary based on order value and destination.
- International Orders: Additional customs fees or duties may apply for international shipments.
- Delivery Issues: We are not responsible for delays caused by carriers, weather, or other unforeseen circumstances.
Please ensure your shipping address is accurate. We are not responsible for lost or misdirected packages due to incorrect addresses.
Returns and Refunds
Our return and refund policy is designed to ensure your satisfaction:
- Return Period: Items must be returned within 14 days of delivery.
- Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
- Refund Process: Refunds will be issued to the original payment method within 5–7 business days.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective.
- Sale Items: Final sale items cannot be returned or exchanged.
Intellectual Property
All content on this website, including but not limited to:
- Text, images, and graphics
- Logos, trademarks, and brand names
- Designs, layouts, and code
- Product descriptions and specifications
are the exclusive property of Imraz Collections and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
User Conduct
By using our website, you agree not to:
- Violate any applicable laws or regulations.
- Post or transmit harmful, offensive, or illegal content.
- Attempt to hack, disrupt, or damage our website or services.
- Impersonate any person or entity.
- Engage in any activity that could harm our reputation or business.
- Resell or distribute our products without authorization.
We reserve the right to terminate accounts or refuse service to anyone who violates these guidelines.
Limitation of Liability
To the fullest extent permitted by law, Imraz Collections shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of our website or services.
- Delays or interruptions in service.
- Loss of data or profits.
- Unauthorized access to your account.
- Actions of third parties or carriers.
Our total liability is limited to the total amount paid for the specific order in question.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.
Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on our website.
We encourage you to review these terms periodically to stay informed of any changes. Your continued use of our website constitutes acceptance of the updated terms.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.
Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please reach out to us:
We typically respond to inquiries within 24–48 hours during business days.