Return & Exchange Policy

Introduction

At Imraz Collections, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help. This policy outlines our return and exchange process.

Return Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

• Timeframe: Items must be returned within 14 days from the date of delivery.
• Condition: Items must be unworn, unwashed, and undamaged with all original tags and packaging intact.
• Original Packaging: Items must be returned in their original packaging, including boxes and dust bags.
• Proof of Purchase: A valid order number or receipt is required for all returns.
• Sale Items: Items purchased on sale may have different return conditions (see Sale Items section below).

Exchange Policy

We offer exchanges for items that are:

• Different Size: If the size doesn't fit, we'll exchange it for a different size.
• Different Color: If you'd prefer a different color (subject to availability).
• Different Style: If you'd like a different style (subject to availability).

To request an exchange, simply contact our customer service team and we'll guide you through the process.

How to Return an Item

Returning an item is easy. Just follow these simple steps:

• 1 Contact Us: Email us at info@imrazcollections.com with your order number and reason for return.
• 2 Get Approval: We'll review your request and provide return instructions with a Return Authorization Number.
• 3 Pack Your Item: Carefully pack the item(s) in the original packaging with all tags attached.
• 4 Ship It Back: Send the package to the provided return address using a trackable shipping method.
• 5 Get Your Refund / Exchange: Once we receive and inspect the item, we'll process your refund or exchange within 5–7 business days.

Refund Process

Once we receive and inspect your return, we'll process your refund. Please note:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds are processed within 5–7 business days after we receive the item.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error.

You will receive a confirmation email once your refund has been processed.

Sale Items

• Final Sale: Items marked as "Final Sale" cannot be returned or exchanged.
• Discounted Items: Items purchased at a discount are eligible for return within 14 days, subject to the same conditions.
• Promotional Items: Items purchased with promotional codes or during special sales may have specific return conditions.

Please check the product page for specific return information before purchasing.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We'll arrange for a replacement or full refund at no additional cost to you.

• Report within 48 hours: Please inspect your order upon delivery and report any issues within 48 hours.
• Provide Photos: Please include photos of the damage or defect when contacting us.
• Free Return Shipping: We'll cover return shipping costs for defective or damaged items.

International Returns

For international orders, please note the following:

• Return Shipping: Customers are responsible for international return shipping costs.
• Customs Fees: Any customs fees or duties incurred on returns are the customer's responsibility.
• Delivery Time: International returns may take longer to reach us. Please keep your tracking information.
• Eligibility: The same 14-day return policy applies to international orders.

We recommend using a trackable shipping method with insurance for international returns.

Cancellation Policy

• Before Shipping: You can cancel your order before it is shipped by contacting us. A full refund will be issued.
• After Shipping: Once the order has been shipped, you'll need to wait until you receive the items and initiate a return.
• Custom Orders: Custom or personalized orders cannot be cancelled once production has begun.

To cancel an order, please contact us as soon as possible.

Contact Us

Have questions about our return and exchange policy? Reach out to us:

We typically respond to inquiries within 24 hours during business days.